 Why did my modem disconnect
unexpectedly?
This is almost always due to one of the following reasons:
1. The phone line that your modem is
connected to has call waiting service, and a call came in for you during the
time you were connected. The call waiting tone caused your modem to disconnect.
In the appropriate location for your system (Windows:
Trumpet Winsock; Windows 95: Dial-Up Networking; Macintosh: ConfigPPP), insert
"70#," (including the comma) in front of Borealis's dial-up telephone
number. This will disable the call waiting feature for the duration of your
Internet connection and then automatically re-enable it. once you are
disconnected
2. During your connection,
a telephone extension on the same line as your modem was picked up in an
attempt to place a call or you live in an apartment with an entry system that
is connected to your telephone and a visitor was attempting to reach you. Both
of these events will cause your modem to disconnect.
A possible
solution to this is to ask your roommates not to try using the phone while your
modem is connected, or to use another phone line for your modem.
3. Your phone line has a message service. If you
have messages waiting for you, the phone line makes a beeping sound that can
disconnect the modem.
Be sure you have checked for messages before
starting your modem.
Why does
my Windows 3.1 Internet program work well sometimes and not at all or
periodically other times?
This is generally caused by starting the software in the
wrong order. The key factor is that when you are starting or exiting Trumpet,
you must not have any other Internet applications running. Therefore, at the
beginning of a session, be sure to start Trumpet and ensure you get the login
succeeded message. Next, start any desired Internet applications (e.g.
Netscape, Eudora). When you are finished using these and wish to disconnect, be
certain to close all Internet applications before disconnecting and exiting
Trumpet.
Also note that if you start or exit your applications out of
sequence by mistake, your system will not function correctly again until you
have restarted Windows (i.e. exit to DOS, and type "win").
I am using Windows 3.1 and have
noticed decreased performance or sporadic difficulty connecting. What might be
causing this?
Make a note
of these steps before connecting to the Internet because they cannot be viewed
while connecting. Be sure to follow the steps in exact sequence.
1. If you are connected, close all running
Internet programs except Trumpet Winsock. Now, disconnect the modem in Trumpet
(Dialer, Bye) and exit Trumpet.
2. Start
Trumpet again. Select File, Setup. Check to see that the
following settings are correct:
- Baud Rate: one of 19200, 38400, or 57600
Click OK. When prompted to restart Trumpet, click OK.
3. Check the Trace menu in Trumpet to ensure
none of the entries has a check mark beside it. If any entry has a check mark,
remove it.
4. Exit Trumpet again. Now
start Trumpet and your Internet programs in the correct order as described
above.
Why do I get an error message during dial-up?
1. This problem is generally caused by
an incorrect password. Check to see if you left the CAPS lock on. Passwords are
case sensitive. Generally, passwords are entered in lowercase, but if your
password was created with uppercase letters in it, be sure to enter it that way
when dialling-up.
2. When entering your
user name, do not include the "@bcgroup.net" portion of your email address.
Only your user name is required.
3.
Accounts are disabled when your account is overdue. Please stay up to date on
your payments.
Why do I get the error message
"Cannot connect, server may be down"?
This message
occurs when there is a problem with the host server you are trying to connect
to. It is a problem that we cannot fix. If Borealis is the host you are trying
to connect to, please notify us immediately (pgweb.com) email link or
(562-0616) so that we can rectify the problem.
Why do I get the error message, "Netscape unable to locate server.
The server does not have a DNS entry. Check the server name in the location
(URL) and try again".
This message occurs when the
site location has been entered incorrectly or the link you are using has the
incorrect or an old address. Check to make sure the address is correct,
including periods, slashes, and the correct letter case.
The other
reason you may be getting this message is that your modem is not connected to
the Borealis modem. If this is the case, make sure you have dialled up
correctly (562-7200), and your modem connections are attached.
If all
else fails, it may be possible that the server you are trying to reach is down;
therefore, try again later. |
